Key Takeaways
- Is your business encountering efficiency and outdated IT system issues?
- Custom software development services from a reliable custom software development company can bring the change you are looking for!
- Read our latest case study to see the impact of Wildnet, a custom healthcare software development company, in the healthcare industry.
The only way to success in our digital world is through the Efficiency Freeway!
For businesses in the healthcare sector, it means incorporating the latest technologies and trends to make doctor-patient interactions, record-keeping, consultations, and more richer.
Custom Software Development helps healthcare companies get customized digital solutions made for their domain and requirements.
In this case study, we will see how Custom Software Development helped a Healthcare Client improve their working efficiency by 40%!
We will explore their challenges, the solutions we catered, and the results they garnered.
If you are a software developer, a healthcare business owner, or a tech enthusiast, in this case study we will unravel the transformative power of Custom Software Development in boosting the business operations of a healthcare client.
Business Overview
The client in question is a healthcare provider in the USA.
They usher their services in the dental industry, be it normal dental checkups, dental issues, or even dental transplants made of Gold, Silver and Platinum.
But they were facing issues in day-to-day operations. Their outdated website was unable to handle the flow of business.
It wasn’t streamlined for a few necessary features like patient health record management, which was making it difficult for the healthcare client to stay updated about their patients’ medical records.
The more readily a doctor can pull up health records means the patients get a better and quicker diagnosis.
The client needed custom software development services from a custom software development company to satiate their needs!
Problem Statement
The existing digital solutions were a mix of various different systems that they had picked along the way!
Some of them don’t even work well together, which decreases their overall operation efficiency.
Data entry, curation, and repopulation were the most time-consuming tasks due to this lack of interaction between the said systems.
Sometimes the patient data would get corrupted, duplicated, and even lost!
Plus, overtime, the amount of data had surpassed the handling capabilities of their current digital solutions, i.e., a website.
They needed a Health Insurance Portability and Accountability Act or HIPPA compliant-Custom Software Development company that could help save them from this data mess and make their operations efficient!
Along with this, they needed the Custom Software Development to have,
- Interoperability between Beveridge, Bismark, National Health Insurance, and Out-of-pocket Models.
- Lesser Training and Implementation costs.
- Instant upload, editing options, and download of the patient records.
- Integration with the Medicaid, Children Health Insurance, and Private Health insurance companies.
- AI enabled data analysis to help in predictions for medicines and diet charts.
- Consent Forms; be the patients are local, national, or international.
Thankfully, they came across a LinkedIn ad of ours promoting our Custom Software Development capabilities in various niche industries, one of which being healthcare.
And that’s why they chose Wildnet Technologies which is a niche Custom healthcare Software Development company based in India, to help them steer clear of their data handling troubles!
Solutions
Our software developer experts went on a discovery call to understand the current situation of the healthcare client!
After conducting a thorough audit of the healthcare industry in the USA, they suggested the following solutions:
- Python-based Web portal, Admin Panel for Healthcare staff and a Mobile App for patients.
- The mobile app for patients would be an electronic health records or EHR management app!
- The App security will be top notch, even exceeding the HIPPA compliance levels, so that the healthcare client will be set for near future!
- Their web portals and Admin panels will have Multiuser login capabilities.
- Their backend and database will be hosted on an AWS cloud to give them the best functionality and more than 99% uptime!
- Lastly, their digital solutions will have a real time synchronization feature that will ensure that the patient records get updated instantaneously.
This all was only possible via the apt usage and deployment of Python developers who ushered in the Full stack development capabilities along with AI inclusion for the Custom Software Development project at hand!
Design and Development Services: The Process
It was a joint effort of both the stakeholders, i.e., our development team and the client’s in-house team!
Our Python developers opted for the Agile methodology, as that gave the client the option to review and make changes at each & every sprint and milestone.
This ensured that the feedback inculcation was instant and led to better shaping up of the final products!
Since the users of the web portal and app will be patients, thus top notch and user friendly UX or user experience were the key focus of this Custom Software Development project.
The whole development process spanned across 3 months!
Integration and Training
The custom software development project was followed by apt integration with their current systems.
It helped in previous data transfer and allowed usage of the previous systems for backup.
Training was conducted for all the healthcare client’s staff so that they could know the ins and outs of their new digital solutions.
Plus, on-demand video guides were made so that their patients of older age can use the mobile app easily!
The training also helped in shaping the digital solutions into their best version as healthcare staff highlighted areas of improvement and new features that can further boost their operational efficiency.
Data Security and Compliance
HIPPA compliance was ensured along with the inculcation of the latest and trustworthy security protocols & algorithms so that the healthcare client can rest assured about data security for an year or two!
Results
The resultant digital solutions, i.e., a web portal & a mobile app for patients and an admin panel for healthcare staff, were an instant hit!
Not only the stakeholders, i.e., patients and healthcare client, but their competitors loved it too.
Now the patients can easily pull up their dental records from the first time they visited a dental clinic in an instant, and the doctors could refer to the same and give appropriate consultations.
Efficiency Measurements
The client highlighted various key metrics that can help assess the efficiency of their operations, such as
- time taken by a patient to view their records,
- time taken by the receptionist to make the entry for a single patient visit,
- time taken by a doctor to finish a consultation,
- total time taken during a patient visit, and
- time taken for insurance alignment.
All these factors saw significant reductions as patient data was readily available and AI predictions were helping with medications as well as diet charts!
Patient Care & ROI
Patients loved the new web portal and mobile app, as now they did not need to carry huge bundles of previous health records to the doctors and the pharmacists.
This was deeply appreciated by the elder generations that are usually suffering from various illnesses and thus have to maintain a lot of previous records.
Since the overall time spent by a patient at the healthcare client decreased, the number of patients that could be served in a day increased drastically!
This meant that the positive change in ROI, or return on investment, was huge and visible.
The manual sorting of data kept on reducing, and thus the overall operational efficiency of the healthcare client increased by 40%!
With AI inclusion, the doctors could easily predict the best possible medicine on the market depending upon the preferences and financial backing of the patients.
The client was so satisfied with the results that we are in talks with them right now to develop further apps for telemedicine, lab reports, consultation booking, payment, and more.
Conclusion
Custom Software Development services are the undeniable need of the hour when it comes to fast paced and accurate results’ industries such as healthcare sector.
Our case study depicts the readers in detail how Custom Software Development helped a healthcare client increase their operational efficiency by 40%.
This not only made their patients happier but also showed them a way forward into the future!
Wildnet Technologies is one of the leading Custom Software Development Companies in India that has served more than 4100 clients and developed more than 8000 digital solutions via our Design and Development services.
