Transforming Multi-Specialty Hospital Management with a Custom Healthcare ERP Software | Digital Health Case Studies
Hospital’s Operational Productivity
Before
After
Key Metrics
100% HIPAA compliance in the new healthcare ERP software
Objective
- Make Patients, Healthcare Staff and related personnel happy.
- To get an epic hospital information system developed.
Key Highlights
- A medical ERP or enterprise resource planning software was developed for the client.
- It used AI, blockchain in healthcare and the latest tech & trends to ensure future-readiness of the client.
Project Background
Client Background
Client Industry: Healthcare, Hospitals
Location: Salem, Massachusetts, USA
A multi-speciality hospital in Salem having more than 500 beds was catering the latest healthcare services across varied departments like oncology, cardiology, neurology, orthopaedics, and more.
They were tending to 10,000+ patients in a month by combining the patient numbers in Emergency, OPD (outpatient department), and IPD (inpatient department).
Objectives:
- To streamline hospital workflow and boost its productivity.
- To decrease the overtime and burnout scenarios for the hospital staff, support staff, and vendors.
- To increase the patient experience rates.
- Get a future-ready healthcare ERP software.
Challenges
Overwork and Burnout
Their hospital staff was so overworked and burnt out that they were leading to erroneous diagnoses, medications, and treatments.
Fragmented Hospital System
They were using a lot of software across the hospital, but since none of them were integrated together.
The interdepartmental work took a lot of time and hampered quick treatment of patients.
Poor Patient-Flow Management
Patients had to wait in case of billing and insurance processing and interdepartmental work, as there was no collaboration amongst them.
This decreased the overall patient experience significantly.
Haphazard Inventory Management
Their inventory management system used paper trails, which made it difficult to ensure 100% inventory and at times even delayed the critical hospital operations.
Solution
Solution Provided
We crafted a healthcare ERP software, or an enterprise resource planning software, for the hospital client.
Our development team understood all their troubles, and the healthcare ERP software had the following features:
- Patient Management System or PMS using AI-powered patient registration, scheduling of appointments, automated follow-ups, and remote consultations.
- EHR or electronic health records integration, to bring about a centralized health record management using Microsoft Azure Cloud to allow anytime access of the same.
- AI-powered Billing & Insurance Management system to facilitate automated insurance tracking & processing, real-time billing, and prior intimations to stakeholders (hospital, insurance company, and patients).
- Hospital Resource Management, or an HRM system, to ensure easy tracking of beds, staff, and proper workload distribution.
- Inventory and Pharmacy Management using the power of AI’s predictive analysis and blockchain to guarantee 100% supply of medical items, medicines, and other hospital things.
- A Business Intelligence Dashboard to help the hospital management and stakeholders to oversee the hospital’s working in real-time.
Strategies Implemented
The development process had to be customized because it needed inputs from hospital staff, department heads, and key stakeholders who were already overworked.
Our development team followed the following steps:
- The team went on a discovery call with the client to map their key workflows, issues, and future requirements.
- They built a healthcare ERP software using an agile development process for the hospital while leveraging the modular architecture for optimum scalability as well as departmental collaboration & customizations.
- The past data pertaining to patients and hospitals (in general) was transferred to the Microsoft Azure database to help create historic records & learning data sets for AI to know the patients.
- Their healthcare staff, support personnel, and vendors were trained to prevent any issues while operating the new healthcare ERP software.
- The healthcare ERP software was tested in the OPD department to achieve 100% uptime without any issues.
Technologies Used
- Frontend development via Angular JS
- Backend development via Python (Django)
- Database development via PostgreSQL
- Cloud used was Microsoft Azure.
- Security compliance adherence via HIPAA, GDPR, HL7, as well as FHIR
Development and Implementation
Process
Our development process starts with a discovery call and ends with a 100% uptime of the developed software.
In this case,
- Our developers had to leverage the latest development technologies and trends while ensuring the 6-month timeline.
- Thus, we engaged AI and blockchain engineers along with an increased number of developers.
- Using the Agile development method, we could easily divide the development process into milestones and sprints.
- Since the development happened on a modular architecture, every module could be changed at any time without impacting the other features and functionalities of the healthcare ERP software.
- Our developers faced certain challenges during the development process as well, like data migration (legacy systems with multiple formats), some resistance from the hospital staff (due to a change in their working methods), and initial downtimes (while testing and initial deployment).
- But our developers, having the vast experience of working on 8,000+ projects and niche expertise garnered by working for 4,100+ clients, helped them finish the development on time.
Team Involved
- 1 Business Analyst
- 1 Project Manager
- 2 Frontend Developer
- 3 Backend Developer
- 1 AI Engineer
- 1 Database Engineer
- 1 Graphic Designer
- 1 Content Writer
- 1 Blockchain Engineer
- 2 Cloud Engineer
- 1 QA Tester
06 Months
Application Screenshots
Results
Quantitative
Results
- Patient waiting time reduced by 40%.
- Automated Billing & Insurance processing led to 30% faster discharges as well as admissions.
- Inventory Management facilitated bulk ordering, which led to 20% cost savings and overall savings of 60%.
- 75% increase in ROI of the hospital.
Qualitative
Results
- Significant reduction in manual data errors due to EHR integration.
- Patients started rating the hospital experience positively.
Client Feedback
and Ratings
- The hospital client loved the way their overall hospital workflow productivity jumped 50% in 6 months.
- They rated our custom software development services and their custom ERP solution 5/5.
Future
Plans
- To cater the same healthcare ERP software to their franchises across the USA.
- To get Patient and Doctors Apps to deliver the best patient experience across North America.
- Wildnet Technologies to support and manage their healthcare ERP software across the USA.
