How an On-Demand Car Servicing App helped in scaling to 1M+ Users in 8 Months?
User Base
Before
After


Key Metrics
- 100% app-based service requests
- 42% monthly user retention
- Service time decreased from 6+ hours to 2.5 hours.
Objective
- Digitalize the car servicing and repair processes via on-demand car servicing apps.
- Expand across Delhi NCR
- Deliver seamless user experience (UX) with secure payments
- Enable real-time GPS tracking with chatbot support.
- Build an Admin panel for business overview, monitoring and updates.
Key Highlights
- Got more than 1M users within 8 months of launch.
- More than 30,000 car servicing appointments in a month
- Service turnaround time reduced by 60%.
- 150+ workshops and garages across Delhi NCR onboarded.
Project Background
Client Background
Client Industry: Automobile Services
Location: Ghaziabad
An automotive startup based in Ghaziabad wanted to scale their on-demand car servicing and repair services across Delhi NCR.
They wanted to bring transparency and convenience to the car servicing industry via a digital transformation of their delivery methods.
The automotive services client wanted an on-demand car servicing app that would facilitate real-time service bookings, live tracking, instant payments and effortless communication amongst the interested parties.
Objectives:
- Build a scalable on-demand car servicing app using cross platform app development.
- Incorporate various features like chat support, GPS, payment gateways and more.
- Craft an admin panel to allow real-time management of customers and garages.

Challenges
Solution
- Solution Provided
- Strategies Implemented
- Technologies Used
- Key features of the On-Demand Car Servicing App
Solution Provided
- Wildnet engaged their automotive service app development services to craft two cross-platform app, one for users and the other for service folks, and an admin panel for in-office management of the client’s business operations.
- The app had various features such as GPS tracking, chatbot support, digital payments and dynamic service/repair scheduling.
- The app were kept simple to allow maximum adoption along with training for the involved parties.
- The complete solution – On-Demand Car Servicing Software – was tested in the real world to root out any issues with its features and functionalities.
- After thorough testing, the on-demand car repair app and admin panel were launched roughly 9 months ago.
- The solution provided by our development team helped the automotive client to engage more than 10 lakh, or 1 Million users.
Strategies Implemented
- Our expert developers used Agile mobile app development strategy to break the development into milestones and milestones into sprints (1.5 weeks each) to allow proper inculcation of client feedback.
- Cross-platform app development strategies were used to save up on time and resources by allowing code reuse.
- GPS tracking strategies were used to allow the best-possible GPS tracking.
- Chatbot strategies were implemented to allow seamless communication between users, service guys and the client.
- Payment gateway integration strategies were used to allow digital payments.
Technologies Used
- Flutter for Cross Platform development
- React for Admin Panel development
- NodeJS for Backend support
- PostgreSQL for Database management
- Mapbox for GPS integration
- Twilio for Chatbot integration
- Razorpay for Payment gateway integration
Key features of the On-Demand Car Servicing App
- Real-time GPS Location Tracking
- On-Demand Car Service Scheduling
- Mechanic Location Tracking
- Digital Invoicing & Secure Payments
- In-App Chat Support
- Service History Management
- Garage, Technician and User Rating System
- Push Notifications
Development & Implementation
Process
- Our business analyst and project manager went on a discovery call with the automobile client.
- They understood the client’s ask and suggested the development of on-demand mechanic app & an admin panel for the digital transformation needed by the client.
- The development started with gathering of requirements from all the involved parties and crafting of wireframes.
- Then the MVP, or minimum viable product, of the on-demand car servicing app and admin panel were developed, shown to the client and tested for perfection.
- After approval of the MVP, real-time tracking GPS and other features were integrated into the on-demand car servicing app.
- Then the admin panel was integrated with the on-demand car servicing app for optimum efficiency of the payment gateway and chatbot.
- Quality analysis of the final on-demand car servicing app and admin panel were conducted along with thorough testing.
- The On-Demand Car Servicing App and Admin panel were deployed after 8 months from the discovery call.
Team Involved
- 1 Project Manager
- 1 Business Analyst
- 1 Flutter Developer
- 1 Database Engineer
- 1 Graphic Designer
- 1 React Developer
- 1 NodeJS Developer
- 1 QA Tester
08 months
Application Screenshots

Results
Quantitative
Results
- 1M+ Userbase within 8 months
- 30k+ monthly Service Bookings
- 2.3 hours of average Servicing Time
- 150+ active Garage partners
- 95% Uptime of the digital solutions
Qualitative
Results
- Customers loved the on-demand booking and real-time tracking of the service personnel.
- Garages started opting for service requests from the client, as they were hassle-free.
- Both Garages and Customers were easily retained.
- The client’s car servicing and repairs business became super transparent.
Client Feedback
and Ratings
- The automotive business loved our software development services and rated them 6/5.
- Their feedback: “Wildnet’s team helped us transform a basic idea into a game-changing app. Their commitment to timelines and product quality helped us scale rapidly. We now dominate car servicing in Delhi NCR—thanks to their flawless execution.”
Future
Plans
- The client wants to leverage our digital marketing services to holistically cover and cater to Delhi NCR.
- Simultaneously, they are thinking of expanding their car servicing business into areas surrounding Delhi NCR and major expressways.