How an On-Demand Car Servicing App helped in scaling to 1M+ Users in 8 Months?

User Base
Before
K
After
M+
automotive service app development

Key Metrics

  • 100% app-based service requests
  • 42% monthly user retention
  • Service time decreased from 6+ hours to 2.5 hours.

Objective

  • Digitalize the car servicing and repair processes via on-demand car servicing apps.
  • Expand across Delhi NCR
  • Deliver seamless user experience (UX) with secure payments
  • Enable real-time GPS tracking with chatbot support.
  • Build an Admin panel for business overview, monitoring and updates.

Key Highlights

  • Got more than 1M users within 8 months of launch.
  • More than 30,000 car servicing appointments in a month
  • Service turnaround time reduced by 60%.
  • 150+ workshops and garages across Delhi NCR onboarded.

Development Timeline

08 months

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Project Background

Client Background

Client Industry: Automobile Services
Location: Ghaziabad

An automotive startup based in Ghaziabad wanted to scale their on-demand car servicing and repair services across Delhi NCR.

They wanted to bring transparency and convenience to the car servicing industry via a digital transformation of their delivery methods.

The automotive services client wanted an on-demand car servicing app that would facilitate real-time service bookings, live tracking, instant payments and effortless communication amongst the interested parties.

Objectives:

  • Build a scalable on-demand car servicing app using cross platform app development.
  • Incorporate various features like chat support, GPS, payment gateways and more.
  • Craft an admin panel to allow real-time management of customers and garages.
car repair app

Challenges  

Manual Coordination of Multiple Garages

Coordination with garages and workshops spread across Delhi NCR would become a challenge as everything was done manually.

Lack of Real-time Location Tracking

Customers love real-time tracking of their deliverables, and it will also help the service technicians to reach the customer directly.
But this needed GPS integration, which was not possible due to lack of digital platforms.

Need for Custom Software

They couldn’t work with a ready-made on-demand car servicing app because they wanted custom apps that could be scaled on the go.

Cloud Infrastructure

They needed to leverage such computational power (cloud computing) so that if and when traffic increases, their apps can accommodate it.

Non-tech-savvy Garages

Various garages do not have tech-savvy personnel and prefer manual operations.
They needed training and hand-holding (initially) to digitize their customer handling.

Poor Recordkeeping

The client was managing their customer records manually, which meant improper handling, loss of data and delayed information fetching.

Solution

Development & Implementation

Application Screenshots

Car Servicing App

Results  

Quantitative
Results

Qualitative
Results

Client Feedback
and Ratings

Future
Plans

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