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How an On-Demand Car Servicing App helped in scaling to 1M+ Users in 8 Months?
User Base
Before
After
Key Metrics
- 100% app-based service requests
- 42% monthly user retention
- Service time decreased from 6+ hours to 2.5 hours.
Objective
- Digitalize the car servicing and repair processes via on-demand car servicing apps.
- Expand across Delhi NCR
- Deliver seamless user experience (UX) with secure payments
- Enable real-time GPS tracking with chatbot support.
- Build an Admin panel for business overview, monitoring and updates.
Key Highlights
- Got more than 1M users within 8 months of launch.
- More than 30,000 car servicing appointments in a month
- Service turnaround time reduced by 60%.
- 150+ workshops and garages across Delhi NCR onboarded.
Project Background
Client Background
Client Industry: Automobile Services
Location: Ghaziabad
An automotive startup based in Ghaziabad wanted to scale their on-demand car servicing and repair services across Delhi NCR.
They wanted to bring transparency and convenience to the car servicing industry via a digital transformation of their delivery methods.
The automotive services client wanted an on-demand car servicing app that would facilitate real-time service bookings, live tracking, instant payments and effortless communication amongst the interested parties.
Objectives:
- Build a scalable on-demand car servicing app using cross platform app development.
- Incorporate various features like chat support, GPS, payment gateways and more.
- Craft an admin panel to allow real-time management of customers and garages.
Challenges
Manual Coordination of Multiple Garages
Coordination with garages and workshops spread across Delhi NCR would become a challenge as everything was done manually.
Lack of Real-time Location Tracking
Customers love real-time tracking of their deliverables, and it will also help the service technicians to reach the customer directly.
But this needed GPS integration, which was not possible due to lack of digital platforms.
Need for Custom Software
They couldn’t work with a ready-made on-demand car servicing app because they wanted custom apps that could be scaled on the go.
Cloud Infrastructure
They needed to leverage such computational power (cloud computing) so that if and when traffic increases, their apps can accommodate it.
Non-tech-savvy Garages
Various garages do not have tech-savvy personnel and prefer manual operations.
They needed training and hand-holding (initially) to digitize their customer handling.
Poor Recordkeeping
The client was managing their customer records manually, which meant improper handling, loss of data and delayed information fetching.
Solution
- Solution Provided
- Strategies Implemented
- Technologies Used
- Key features of the On-Demand Car Servicing App
Solution Provided
- Wildnet engaged their automotive service app development services to craft two cross-platform app, one for users and the other for service folks, and an admin panel for in-office management of the client’s business operations.
- The app had various features such as GPS tracking, chatbot support, digital payments and dynamic service/repair scheduling.
- The app were kept simple to allow maximum adoption along with training for the involved parties.
- The complete solution – On-Demand Car Servicing Software – was tested in the real world to root out any issues with its features and functionalities.
- After thorough testing, the on-demand car repair app and admin panel were launched roughly 9 months ago.
- The solution provided by our development team helped the automotive client to engage more than 10 lakh, or 1 Million users.
Strategies Implemented
- Our expert developers used Agile mobile app development strategy to break the development into milestones and milestones into sprints (1.5 weeks each) to allow proper inculcation of client feedback.
- Cross-platform app development strategies were used to save up on time and resources by allowing code reuse.
- GPS tracking strategies were used to allow the best-possible GPS tracking.
- Chatbot strategies were implemented to allow seamless communication between users, service guys and the client.
- Payment gateway integration strategies were used to allow digital payments.
Technologies Used
- Flutter for Cross Platform development
- React for Admin Panel development
- NodeJS for Backend support
- PostgreSQL for Database management
- Mapbox for GPS integration
- Twilio for Chatbot integration
- Razorpay for Payment gateway integration
Key features of the On-Demand Car Servicing App
- Real-time GPS Location Tracking
- On-Demand Car Service Scheduling
- Mechanic Location Tracking
- Digital Invoicing & Secure Payments
- In-App Chat Support
- Service History Management
- Garage, Technician and User Rating System
- Push Notifications
Development & Implementation
Process
- Our business analyst and project manager went on a discovery call with the automobile client.
- They understood the client’s ask and suggested the development of on-demand mechanic app & an admin panel for the digital transformation needed by the client.
- The development started with gathering of requirements from all the involved parties and crafting of wireframes.
- Then the MVP, or minimum viable product, of the on-demand car servicing app and admin panel were developed, shown to the client and tested for perfection.
- After approval of the MVP, real-time tracking GPS and other features were integrated into the on-demand car servicing app.
- Then the admin panel was integrated with the on-demand car servicing app for optimum efficiency of the payment gateway and chatbot.
- Quality analysis of the final on-demand car servicing app and admin panel were conducted along with thorough testing.
- The On-Demand Car Servicing App and Admin panel were deployed after 8 months from the discovery call.
Team Involved
- 1 Project Manager
- 1 Business Analyst
- 1 Flutter Developer
- 1 Database Engineer
- 1 Graphic Designer
- 1 React Developer
- 1 NodeJS Developer
- 1 QA Tester
08 months
Application Screenshots
Results
Quantitative
Results
- 1M+ Userbase within 8 months
- 30k+ monthly Service Bookings
- 2.3 hours of average Servicing Time
- 150+ active Garage partners
- 95% Uptime of the digital solutions
Qualitative
Results
- Customers loved the on-demand booking and real-time tracking of the service personnel.
- Garages started opting for service requests from the client, as they were hassle-free.
- Both Garages and Customers were easily retained.
- The client’s car servicing and repairs business became super transparent.
Client Feedback
and Ratings
- The automotive business loved our software development services and rated them 6/5.
- Their feedback: “Wildnet’s team helped us transform a basic idea into a game-changing app. Their commitment to timelines and product quality helped us scale rapidly. We now dominate car servicing in Delhi NCR—thanks to their flawless execution.”
Future
Plans
- The client wants to leverage our digital marketing services to holistically cover and cater to Delhi NCR.
- Simultaneously, they are thinking of expanding their car servicing business into areas surrounding Delhi NCR and major expressways.
