Developing a Telemedicine Mobile App for Remote Health Care Services | Healthcare Case Study
Big Change
ROI Jump
Key Metrics
Apps have 4+ ratings and 1 Lac+ downloads
Objective
- Empower a business providing health care services via a telemedicine mobile app.
- Make the business reach its customers remotely.
Key Highlights
- A mobile telehealth solution- Patient Mobile Apps, Doctors Mobile Apps,Admin Portal
- To cater a 360-degree healthcare experience to the users.
Project Background
Client Background
Client Industry: Healthcare Services
Location: Delhi, India
A healthcare medical store owner in Delhi wanted to upscale their business by rendering all healthcare services to their target audience (Delhi NCR) remotely.
They were doing their business physically, and thus, their reach as well as business growth, was limited.
Objectives:
- To capture the Delhi NCR’s healthcare services’ needs.
- To boost the ROI of the business while making its future scalability possible.
- It brought together various healthcare services like Online medicine delivery application, Doctor appointment booking app (physical and video conferencing), Ambulance booking App, In-house Patient care (Nursing Staff Booking App), Healthcare Checkup and Lab Test bookings.
Challenges
Lack of Awareness & Accessibility
Unavailability of a user friendly platform
Most of the people in India don’t know from where they can pre-book ambulances, medical attendants, and more.
There are some providers, but they are not interconnected, making it a hassle for the patient and their family members to get quality healthcare on time.
Shortage of Skilled Healthcare Staff
Usually, hospitals that cater to an all-inclusive healthcare service hardly have skilled healthcare staff, as they do not get time to upskill themselves.
While small and standalone healthcare service providers, in their efforts to beat their competition, are always trying to upskill.
Costly or Unaffordable Healthcare Services
In India, hospitals have kind of monopolized healthcare services, and due to the dilapidated conditions of government hospitals, the private ones charge exorbitantly.
Insurance cover penetration has just begun, and it is yet to cover the whole of Delhi NCR.
Poor Accountability
Without varied options in the healthcare industry, the key players in India have diluted their accountability due to the apparent overburdening of hospital staff.
Some of it is genuine, as their hospitals are overburdened, while the rest is hypothetical.
Solution
Solution Provided
- Our development team crafted a solution of telemedicine mobile apps and an admin panel for user and medicine management for the healthcare client.
- The telemedicine mobile app had features for Patients, Doctors, Medicines booking, Insurance consultation, Ambulance booking, In-house lab tests & healthcare staff, and much more.
- Two separate apps for doctors and patients.
- One Web App to monitor the process, bring in database connectivity, and act as a super admin, allowing the healthcare client to add or remove the users, doctors, and vendors depending upon the received feedback.
Strategies Implemented
- Our developer experts used the agile development method to develop the mobile apps and web portal.
- The apps were built on a cross-platform development model (telehealth app for Android and iOS platforms), allowing cost savings as well as quicker time-to-market.
- Modular architecture was used so that the teleconsultation app can be scalable in the future as well.
- The strategies that were used during the development process divided the telemedicine app’s features into Must Have, Should Have, Could Have and Will not Have segmentations.
- This helped in ensuring that the teleconsultation app had all the features and functionalities to make it future-ready.
Technologies Used
- Flutter was used for Mobile apps and Web App development.
- AWS was used for Cloud support.
- SQLite was used for Database support.
Development and Implementation
Process
- Our Project manager, business analyst, and the sales team went on a discovery call with the healthcare client.
- After understanding their requirements, our business analyst and project manager did market research & identified their key audience (elderlies, mothers, and smaller healthcare providers).
- The idea of a mobile telehealth app was validated against apps like Practo to ensure that the app does have scope in Delhi NCR.
- The project manager presented the idea of two telemedicine apps and a web portal to the healthcare services client.
- After approval, the development began in sprints and milestones.
- The UI/UX designing as well as prototyping were done keeping in mind that the telemedicine app will have ease of accessibility and navigation, along with a chatbot.
- After the approval of the prototype, the development began and happened without any major issues.
- The API used in the apps were fully secured to prevent any data theft, be it personal info, financial info, or health records.
- Holistic testing was carried out using automated testing and some beta testers that Wildnet provided.
- The final deployment of the apps and website happened, sans any problems.
- Wildnet further monitored the telemedicine app and web portal for a month after deployment to prevent any post-launch hassles.
Team Involved
- 1 Project Manager
- 1 Business Analyst
- 2 Flutter Developers
- 1 Content Writer
- 1 Graphic Designer
- 1 Database Engineer
- 1 Cloud Engineer
- 2 DevOps Engineer
- 1 QA Tester
3.5 Months
Application Screenshots
Results
Quantitative
Results
- 4+ rating on the Apple App Store and Google Play Store
- 1 Lac+ downloads
- 2,000+ Doctors onboarded.
- More than 60,000 patients treated to date.
- Breakeven within 3 months of App launch.
Qualitative
Results
- More and more doctors, dispensaries, & healthcare service providers started showing interest in getting on the app.
- A few hospitals have also shown interest in partnering with the healthcare services client.
Client Feedback
and Ratings
- The healthcare client thanked Wildnet and their stroke of luck for choosing the right step (telemedicine mobile app) at the appropriate time.
- They have rated our design and development services 6/5 (1 extra point for being quite flexible and proactive).
Future
Plans
- In the next year, they want to inculcate AI power-ups in their newly developed digital solutions.
- They are currently finalizing a yearlong maintenance and support contract with Wildnet.
